"Customer experience" seemed like just another big business buzzword.
Until 2020 hit.
All of a sudden, we were forced to reinvent, reimagine, and revisit the whole concept of customer experience.
We found immense opportunities for growth.
In this episode of Banking on Digital Growth, I talk with Sue Woodard, Chief Customer Officer at Total Expert, a fintech software company that built the first enterprise-grade experience platform purpose-built for the modern financial institutions.
We talked about:
- The time Sue went swimming with sharks and what she learned about life
- What holds us back from optimizing customer experience
- Why you need to press "pause" on digital and have a face-to-face conversation
You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
Banking on Digital Growth