Pearls On, Gloves Off #82 - Deloitte Prices for Outcomes. Law Firms Will Too.
11 snips
Nov 25, 2025 Ben Campbell, General Counsel at Deloitte and former DOJ prosecutor, shares insights on transforming law firms. He discusses the shift from traditional hourly billing to outcome-based pricing, aligning incentives with clients. Governance at Deloitte features a unique partnership model that enhances collaboration. Ben emphasizes the importance of flexible career paths to retain talent and addresses the impact of AI on the legal profession, suggesting law firms adopt more dynamic structures and modern pricing models before falling behind.
AI Snips
Chapters
Transcript
Episode notes
Scale Enables Strategic, Ongoing Reinvention
- Deloitte's scale enables long-term strategic investment and constant reinvention across services.
- Ben Campbell says this creates fluidity and more planning than typical law firms.
Partnership Governance With Board And CEO
- Ben describes partnership governance with an elected board, CEO, and term limits to get partner buy-in.
- He recounts holding partnership meetings in arenas and coordinating across multiple business units.
Centralized Enabling Areas Free Partners
- Deloitte centralizes enabling functions (billing, staffing, finance) to support partners at scale.
- Campbell contrasts this with law firms' island-like model and says centralization frees partners to focus on clients.