DataCentric Talking with Pure Storage CEO Charlie Giancarlo
Aug 29, 2019
Charlie Giancarlo, CEO of Pure Storage, has propelled the company into the All-Flash era, achieving remarkable growth rates while revolutionizing data storage. He discusses delivering exceptional customer experiences that surprise and delight, as well as the intersection of flash and cloud technologies for seamless integration. Giancarlo also addresses AI’s transformative effect on enterprise data, envisioning a future where data operates as a utility. Additionally, he shares insights on corporate social responsibility and community initiatives within the tech industry.
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Innovation Plus Sales Drive Growth
- Pure's success rests on consistent, meaningful innovation and a hungry sales team that communicates differentiation.
- High product reliability and automation drive exceptional customer satisfaction and market growth.
Surprising Customers With Low Effort
- Pure's Net Promoter Score (~85–90) reflects customers' surprise at easy, reliable storage that reduces effort.
- Automated, proactive support (Pure1) opens tickets for customers before they notice problems.
Predict And Automate Data Decisions
- Use predictive modeling to simulate workload and performance changes before executing them.
- Implement policy-based automation to shift data and performance proactively.