As e-commerce sales are projected to hit over $709 billion in the U.S. in 2020 in large part because of the COVID-19 pandemic, logistics companies are focused on last-mile delivery and improving customers’ experience.
JT Engstrom, chief strategy officer of FreightWaves, and Lakshmanan Chidambaram, president of the Americas for Tech Mahindra, discussed the evolution of e-commerce over the next two years during FreightWaves’ virtual Last Mile Logistics Summit
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