At The Table with Patrick Lencioni

256. What is a Toxic Culture?

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Nov 25, 2025
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INSIGHT

Surveys Need Clear Definitions

  • 'Toxic' is often undefined in surveys, so results can be misleading without a clear definition.
  • Who you ask matters: top performers calling a place toxic is far more alarming than disgruntled low performers doing so.
INSIGHT

Toxicity Starts At The Top

  • Toxicity almost always traces back to dysfunction or tolerance at the executive level.
  • Executive teams that avoid calling out problems create an environment where toxicity spreads downward.
ADVICE

Diagnose Pockets, Hold Leaders Accountable

  • If a survey flags toxicity, leaders should inspect where pockets exist and hold local leaders accountable.
  • Treat cultural issues like performance problems: go to the person responsible and ask what they're doing or not doing.
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