264: Low User Adoption Rate in Power BI & What To Do About It
Nov 2, 2023
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Brent Dykes, Author of Effective Data Storytelling, discusses low user adoption rate in Power BI and the importance of user enablement. The podcast covers challenges of measuring success and engagement, approaches to increase user adoption, and the need for a monitoring solution for Power BI.
Regularly assess and update reports to ensure they remain relevant and aligned with changing business requirements.
Encourage collaboration and open communication to drive user adoption and engagement.
Empower report authors with strong DAX skills and comprehensive documentation to enhance the quality and effectiveness of reports.
Deep dives
The Importance of Measuring Success and User Adoption in Reporting
One of the main challenges in reporting is measuring success and user adoption. It is not enough to simply build and publish a report. It is crucial to understand if the report is meeting the needs of the business and if users are actively engaging with it. This requires implementing a feedback loop where users can provide suggestions and improvements for the report. Additionally, it is important to regularly assess and update the report to ensure it remains relevant and aligned with changing business requirements. By actively measuring success and user adoption, organizations can ensure that their reporting efforts are effective and provide value.
Encouraging Engagement and Collaboration with Reports
To drive user adoption and engagement, it is essential to foster collaboration and open communication around reports. This can be achieved by providing channels for users to suggest feedback, ask questions, and share their needs and actions related to the data. Creating direct links on the report for feedback, conducting roadshows and demos, and holding office hours for discussion are effective ways to encourage engagement and gather insights from users. By actively involving users and addressing their needs, organizations can improve the value and usability of their reports.
The Role of DAX and Data Model Documentation in Successful Reporting
In the context of self-service reporting, it is crucial for report authors to have a strong understanding of DAX (Data Analysis Expressions) and the underlying data model. DAX is a powerful language that enables flexible calculations and data manipulation. Report authors should be encouraged to develop their DAX skills to efficiently address user requirements and ensure that the data model meets their needs. Additionally, proper documentation of the data model, including relationships and measures, is essential for report authors to understand and effectively leverage the model. By empowering report authors with DAX skills and comprehensive documentation, organizations can enhance the quality and effectiveness of their reports.
Importance of Contextual Reports
The podcast episode emphasizes the importance of building contextual reports that provide relevant context and answer specific questions for the users. General reports that lack context may not have a significant impact. Building impactful reports requires understanding the current goals and objectives of the business and providing context for the data being presented.
User Adoption and Communication
The podcast highlights the need for user adoption and effective communication in report development. It emphasizes the importance of understanding the value of reports and acting accordingly, updating, enhancing, or deprecating reports based on their relevance to the business. Support, documentation, and training are crucial for users to fully utilize and understand the reports. Communication and marketing of reports are necessary to set expectations and ensure users know the purpose, scope, and potential insights provided by the reports.
Mike, Seth, & Tommy dive into a post by Brent Dykes (Author of Effective Data Storytelling) focused on why BI works on the "set-and-forget" method and how this can be a terrible workflow for data culture. How do we move from moving on to the next project and focusing on user enablement?
Link to Post: https://www.linkedin.com/posts/brentdykes_analytics-businessintelligence-data-activity-7112468080148062208-znuN
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