Covid-19 put the operational flexibility of the financial services industry to the ultimate test: could the business continue when nobody was in the office? The answer so far is an encouraging one, but the global pandemic also coincided with a consultation by the Financial Conduct Authority (FCA), the Prudential Regulation Authority (PRA) and the Bank of England on new measures to further enhance the operational resilience of the financial services industry. Dominic Hobson asked Chris Freeman, a former head of operations at Aviva Investors, Nomura Asset Management and Royal London now consulting on operational issues, what the biggest operational risks now are.
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Where Finance Finds Its Future