Adopting Large Language Models for Business Communications

Large language models like Chagibiti are revolutionizing business communications, and businesses are utilizing them in various ways. Sam, the CEO of CuriousThingsAI, started using large language models like BERT and Chagibiti for their voice AI product, automating outbound phone calls. Victor, a Product Analytics Executive at Quantium, highlighted four focus areas for using large language models: customer service, decision support, interpreting information, and understanding feedback. Jackie, the Head of Finance at NIB Travel, mentioned using large language models for improving customer service, converting unstructured text data, and enhancing business intelligence. These models offer opportunities for efficiency, growth mindset, and better customer outcomes, but businesses need to consider challenges like data security, resistance to change, and addressing foundational issues before implementing large language models.