Emergency dispatch with Jerry Overton

In this session we will examine the importance and art of dispatch with Jerry Overton. Jerry Overton serves as the President of the International Academies of Emergency Dispatch, the organisation charged with setting standards, establishing curriculum, and conducting research for public safety dispatch worldwide.

Established in 1988, the International Academies of Emergency Dispatch (IAED) is the international standard setting and certification body for emergency dispatch. Currently, its protocols are in use in over 2800 dispatch centres in 38 countries. As the President of the IAED, Jerry leads the Academy, which allows advanced call taking, clinical assessment, and patient management by evidenced based telephone algorithms. Jerry has established international relationships for IAED and assists in the development of EMS systems worldwide.

• The importance of dispatch as a concept and model.
• Origins of targeted dispatch and how far we’ve come.
• Modelling – dispatch systems support tools (MPDS, ProQA).
• The four historical priority symptoms - chest pain; difficulty breathing; change in level of consciousness; serious haemorrhage.
• Importance of compliance to pre-arrival instructions.
• Paramedic/CCP additional dispatch – Silent interrogation, active interrogation, crew requests, advice to crews on the ground.
• Pre-arrival dispatch instructions (importance and nuances of these).
• Breathing diagnostic tools and the integration of software into the call taking script.
• Take Home Massages and reflections from Jerry

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·  Charge the device directly in the case

·  Italian design and manufacturing

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Please enjoy this wide ranging conversation with an insightful and engaging guest.