FRICTION with Bob Sutton Don't Sugar Coat Your Culture
Jun 28, 2017
In this engaging conversation, Patty McCord, former chief talent officer of Netflix, shares her bold insights on workplace culture. She emphasizes treating employees as 'fully formed adults' rather than coddling them with perks. McCord critiques the shortcomings of annual performance reviews and advocates for timely, honest feedback. The discussion also dives into the importance of constructive conflict, navigating office politics, and fostering trust to drive innovation. Overall, her perspective challenges traditional HR norms for sustainable, productive work environments.
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Definition of Fully Formed Adults
- Fully formed adults at work are defined by seriousness about life and contributions, not by age.
- Millennial stereotypes miss that maturity and professionalism vary independently of years.
No Bozos, No Assholes Culture
- Netflix rejected tolerating talented jerks or merely nice but ineffective employees.
- Patty McCord fostered a culture with 'no bozos, no assholes' to build a strong, adult work environment.
Warby Parker Customer Service Reality
- At Warby Parker, promises to customer service staff were forgotten over time, revealing gaps between stated culture and reality.
- Honest conversations exposed discrepancies in leadership's communication and commitments.