Developing a Strong Work Culture with Customers

Creating a strong work culture with customers is achievable by first cultivating a culture with employees. The culture nurtured within the team will naturally extend to customers. Companies like Harley Davidson exemplify how team culture influences customer culture, creating a fanatical base. Defining core values, living by them, and aligning business practices with these values is key to building a robust company culture. The process evolves over time, requiring intentional investments and ongoing reinforcement.