DCFTS 8: How to Master the Five Cs of Customer Engagement
Jan 29, 2021
12:39
forum Ask episode
view_agenda Chapters
auto_awesome Transcript
info_circle Episode notes
Our penultimate Digital Customer-First Transformation System episode. Today we explore the Operations Model. It’s a nuts and bolts deep dive into the five critical elements (the 5 Cs) of engagement management: conversation, community, collaboration, campaign, and content. Together, they create a unified, customer-first workflow that connects you with your customers and prospects.
