Short Term Rental Riches 155. The Biggest Fail You Can Make as an Airbnb Host
Nov 1, 2022
Discover the critical mistakes that can lead to poor guest experiences, especially the importance of clear communication and access solutions. A gripping personal tale highlights the need for backup plans when unexpected situations arise. The podcast also covers effective strategies for managing guest emergencies and emphasizes the value of open communication with your guests. Plus, listeners are introduced to a free ebook designed to help them achieve financial freedom through short-term rentals.
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Locked Out in Bulgaria Airbnb
- Tim Hubbard's key got lost returning to his Airbnb late at night in Sofia, Bulgaria.
- He was locked out with no response from the host and had to crash at a friend's place.
Avoid Blame in Guest Communication
- Saying 'you should have called us' implies the guest did something wrong and hurts guest experience.
- Hosts must communicate empathetically to avoid frustrating guests who face access issues.
Use Lockboxes as Backup Entry
- Always have a lockbox near digital locks as a backup entry method for guests.
- Provide codes only when necessary to ensure your guests have emergency access.