S4 | Ep 20 | Data Sharing: Improving the Data Consumer Experience with Anthony Cosgrove, Co-Founder at Harbr
Mar 19, 2024
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In this episode, Anthony Cosgrove, Co-Founder at Harbr, discusses building a data platform, challenges of data sharing, importance of scalability, empathy in data assets, and the value of diversity and flexibility in data management.
Data sharing enhances consumer experience through self-service capabilities and cost savings.
Starting with a product management mindset leads to automation, better experience, and cost savings.
Adapting to customer transitions to cloud databases offers flexibility, choice, and improved experience.
Deep dives
Flexibility in Data Platform Usage
One customer, Moody's Analytics, effectively used a data platform to provide self-service capabilities to distribute data in data products to any environment, using any mechanism, changing formats on the fly. This approach resulted in cost savings and better customer experience by enabling customers to self-service the journey, bringing flexibility and choice to how they consume the data.
Starting with User-Centric Approach
Moody's Analytics started with a product management mindset, allowing customers to self-service data distribution. This user-centric approach led to automation of manual processes, better customer experience, and cost savings, as customers transitioned to cloud databases and object stores.
Adapting to Cloud Transition
By adapting to their customers' transition to cloud databases, Moody's Analytics offered flexibility and choice in consuming the data, moving away from legacy methods like FTP to options aligned with cloud technology. This adaptation met changing customer needs and enhanced their overall experience.
Empowering Product Teams with Collaboration
Harbor's platform empowered Moody's Analytics product teams to collaborate and create new data products easily, meeting customer needs and specifications. The platform's workbench and sandbox environments facilitated provisioning, collaboration, and quick exposure of new products to customers, enhancing the innovation process.
Starting at the End for Value Creation
The success story of Moody's Analytics exemplifies starting at the end, focusing on users' needs, and creating value incrementally. By providing flexibility, self-service capabilities, and collaboration tools, Moody's achieved cost savings, better user experience, and increased agility in creating and delivering data products.
In Episode 20, of Season 4, of Driven by Data: The Podcast, Kyle Winterbottom is joined by Anthony Cosgrove, Co-Founder at Harbr, where they discuss how data sharing is improving the data consumer experience, which includes;
Building a data platform in response to huge regulatory fines
Creating a business that exists to solve the challenges he had personally faced doing the job
Raising $50m to build Harbr
The three key use cases that people use the platform for
The challenges of data sharing and the implication on data democratisation
Why the consumer user journey is often missing
The importance of scalability and reusability
The lack of empathy between the people creating data assets and the people using them
The balancing act of value and control
The journey of data products, data as a product, product management and data mesh
Why data isn’t special - product management should be applied
Why language is important!
Why the number one challenge for CDO’s is complexity
Why you have to cross boundaries to get value from data
Why democratisation requires diversity, flexibility and choice
Why value comes from the user and the use case
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