The CX Goalkeeper had the great opportunity to interview Naeem Arif

LinkedIn Headline: “Customer Experience” 🏆 Business strategies that deliver an amazing #CX #Retail #Hospitality #BusinessCoach #Mastermind #MWIT22 @UnitedCarpets

Highlights:

00:00 Game Start

00:38 Naeem's introduction

04:03 Naeem's values

04:44 Agility in projects

06:52 Best practices

10:01 Leveraging agility

12:35 Downsides of agility

15:19 Where to start with agility

16:54 How to leverage agility

21:30 Different perspectives on the same topic

22:40 Working for a purpose

23:12 The future question

24:08 Book suggestion

25:11 Naeem's Golden Nugget

and much more ... https://www.cxgoalkeeper.com/NaeemArif2

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“Bridge quarterback” is a thing.