Empowered Patient Podcast Best Practices for Scheduling Workflow and Patient Experience for Telehealth and In-Person Visits with Will Cantrell InteliChart
Will Cantrell is the Director of Product Solutions at InteliChart, a SaaS-based service providing digital tools to providers and EHR partners. Their focus is on the workflows of staff and clinicians and the patient experience in a telehealth environment or in-person appointment. InteliChart integrates existing systems with innovative technology to facilitate scheduling, reduce clinician stress, encourage preventative care, and better manage chronic diseases.
Will explains, "We focus more on workflows for staff to move in between patient visits, initiate sessions, put patients back in waiting rooms, move them between providers, and the patient experience is our primary focus. We can spend a lot of time building that in, not just to a telehealth workflow but into the entirety of the patient journey, and trying to bring that back to the patient portal, which is the hub of engagement for us. So, the patient gets more of a seamless experience through all their touch points."
"You don't have to worry about travel time and shifting between rooms, so you have some savings there as well. The nice thing about telehealth, too, is if the patient queues up early into the waiting room, and you're early, you can grab that patient and start to have that visit with them early, at least from our dashboard. Once you go through that, you can move on to the next patient, who is early. So you have some room there to make gains and have advantages from a time savings over in-office visits."
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