Larry Winget delivers a hilarious, no-nonsense lesson on customer service, personal responsibility, and common sense. Through stories about cheeseburgers, Sonic Drive-In, rude clerks, and “company policy,” he shows why flexibility beats rules, customers always vote with their money, and service businesses live or die by how they treat people.

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Source: Larry Winget Opryland Hotel 2000

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Larry Winget: “You are Expense. I am Revenue.”