The Business of Pharmacy Podcast™ The Inner Workings of Reverse Distribution | Michael Zaccaro, CEO, Pharma Logistics
May 8, 2023
01:01:36
Mike Koelzer interviews Mike Zaccaro, CEO of Pharma Logistics. They discuss various aspects of pharmaceutical reverse distribution.
Some of the topics covered:
- Return policies affect credit recovery
- Importance of systems and processes
- Brand promise: clean, comply, collect
- Pharmacists lack leverage in returns
- Data-driven solutions for reverse distribution
- Importance of correct structure
- Customer service and customization
- Separating from the competition
- Potential for expansion
- Focus on reducing waste, maximizing value
https://pharmalogistics.com/
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