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World Economic Forum
Upskilling, tapping human talents, and what's really needed for the future of work: Cognizant CEO Ravi Kumar
Jan 8, 2025
Ravi Kumar, CEO of Cognizant and a former nuclear scientist, discusses the future of work. He shares insights from research on how organizations can harness technology and human talents for innovation. Kumar emphasizes upskilling in response to job transformation driven by AI and machine learning. He highlights the role of diverse perspectives, psychological safety, and collaborative environments in decision-making. Kumar also reveals Cognizant's goal to reskill one billion people, showcasing a commitment to workforce evolution in a rapidly changing landscape.
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Quick takeaways
- Generative AI will redefine job roles and productivity, demanding a focus on understanding adoption friction to elevate human potential.
- The future workforce requires a blend of technical and soft skills, necessitating lifelong learning and a culture of psychological safety to drive collaboration and innovation.
Deep dives
Embracing Technological Disruption
Generative AI is positioned to significantly transform job roles across various industries. As this technology evolves, companies need to redefine tasks and responsibilities, altering the landscape of productivity. Research from Cognizant indicates that generative AI may improve productivity, particularly benefiting less productive workers, thus serving as an equalizer in the workforce. Companies must focus on understanding the friction points in adopting this technology to enhance human potential and facilitate the transition to new job requirements.
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