What should your first 30, 60, and 90 days in a new CX role focus on? Be prepared for most of your time to be spent listening.
In this episode, I interview Jeff Breunsbach, Director of Customer Experience at Higher Logic and Founder at Gain Grow Retain, about designing a peer-to-peer community that goes beyond online.
What we talked about:
- The relationship between customer experience, community, and customer success
- The vision underlying Gain Grow Retain
- The first 90 days in a new CX role
- Creating a peer-to-peer community
Check out this resource we mentioned during the podcast:
- The Gain Grow Retain Podcast
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The Customer Experience Podcast