Leadership and Legacy in Hospitality - Marc Bromley - Four Seasons

Prioritize creating a culture of care within your organization. This means placing a high value on caring for employees first, which in turn enhances the customer experience.

Implement regular employee opinion surveys (at least twice a year) to gauge employee satisfaction and identify areas for improvement. Take this feedback seriously and create action plans based on the results.

Emphasize the importance of attention to detail among your team. Lead by example and teach your team to notice and address small issues before they become big problems.

Provide your managers with opportunities to lead by ensuring they are the ones to address issues raised by senior leadership or general managers, rather than bypassing them.

Focus on hiring for will and training for skill. Invest in continuous training and development programs that align with your organizational culture.

Create a robust feedback mechanism where employees receive regular and constructive feedback. Recognize and reward good performance, and provide support and training where needed.

Encourage a work-life balance within your team. Promote wellness initiatives and ensure that employees do not burn out.

Leadership and Legacy in Hospitality - Marc Bromley - Four Seasons - Re-Air