CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara.

We discuss some of the trends, traps, and solutions that relate to GenAI-powered virtual agents, considering:

How generative AI bolsters the abilities of virtual agents
The risks associated with the virtual agent evolution
The generative AI trust gap
How Cyara helps businesses navigate these traps and restores trust in GenAI-powered virtual agents

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GenAI-Powered Virtual Agents The Trend, Traps, and Solutions