Motley Fool Money AI is Much More than ChatGPT
May 21, 2023
Rob LoCascio, Founder and CEO of LivePerson, discusses the groundbreaking advancements in AI and their implications for brand interactions. He explores how digital twins might soon represent us and their potential impact. The conversation also covers how generative AI is transforming customer service, moving beyond traditional methods. Additionally, LoCascio touches on the exciting possibilities unlocked by quantum computing and even hints at using AI for understanding animal communication.
AI Snips
Chapters
Transcript
Episode notes
Killing the 800 Number
- LivePerson aims to replace traditional 800 numbers with AI-powered messaging and chat platforms.
- They power messaging for brands like Delta Airlines, Verizon, and Home Depot.
Iguana Airline Policies
- Customers ask unexpected questions, like about bringing iguanas on planes.
- Airlines have varying iguana policies, highlighting the need for adaptable AI.
Real-Time Fact-Checking
- LivePerson's new generative AI product can perform real-time fact-checking, unlike ChatGPT.
- This is achieved by leveraging a high-trust enterprise AI platform with human-generated conversation data.