All too frequently, people who are good at making a thing get promoted to be the supervisors of the people making the thing—without any training as to how to lead. So how do you become a good boss? Do you pick up leadership skills on the job, or is special coaching required? We find out this week. First, we'll get a sense of what makes a good boss, with the author of Lifehacker's brand-new career advice column, “Human Resource”: Rob Walker. Then, executive coach Jen Goldman-Wetzler tells us how she helps bosses be the best they can be.  And finally, the creator of Ruby on Rails and co-founder of Basecamp, David Heinemeier Hansson, tell us how to make a workplace that’s not crazy in five steps. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.