The Customer is King, why patient experience comes first.#Ep.28

In this episode, we’re joined by Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai, and Noha Hacach, Regional Managing Director, for a deep dive into how Cedars-Sinai’s renowned patient experience programme in the United States is being adapted for the Middle East.
Together, they explore the process of assessing regional market needs, customising care models, and personalising experiences for patients in culturally diverse environments. From analysing patient feedback to implementing targeted improvement initiatives, the conversation highlights both the parallels and distinctions between healthcare delivery in the U.S. and Abu Dhabi, including cultural nuances, gender considerations, and the role of government in shaping healthcare expectations.
Tune in as we discuss how global standards are evolving to meet rising expectations and how Cedars-Sinai is reshaping what exceptional patient experience means in the region.