Dr. Jon Sykes is Head of Service Standards at National Highways.
In this third episode of Understanding Users, Jon and I chat about his fascinating and diverse career in service design; the power of collaborative design workshops, and the real benefit that using evidence-based user insight can bring when you’re trying to win round sceptical project stakeholders.
He also plays my 3 card challenge to share his favourite UX tool, favoured technique and a trend he sees in the future.
Thanks for listening, and I hope you enjoy the episode.
Mike Green
This podcast is brought to you by Researchable UX.
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