S11E1 - Ajay Goel: How Do You Scale With Minimal Customer Service?

We're back and officially kicking off as the renamed Startup Hypeman: The Podcast! To start the new season we welcome Ajay Goel to the microphone. Ajay is Founder of GMass and Wordzen, both gmail plugins that boost your productivity. As a bootstrapped venture, GMass has amassed 350,000 users and 10,000 daily active users in only 3 years. My conversation with Ajay is unique in that most conventional wisdom says "focus on the customer -- take care of the customer -- service the customer."

Ajay's taken the exact opposite approach. He's built a product his customers love (I'm one of them), but he's done so by providing hardly any customer service -- and it hasn't hurt his sales! He has a different philosophy on how companies should interact with customers and there's a lot of value you can gain from understanding his viewpoint.

Listen to the episode, then head to startuphypeman.com/articles/ajay-goel-podcast for a bonus blog post written by Ajay where he breaks it down even further.

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