The Empathy Edge Garrett Delph: Operationalizing Happiness
Unhappiness at work causes poor performance, disengagement, mistakes, absenteeism, mental health issues, and ultimately poor customer experience and anemic sales.
But defining happiness at work seems so squishy. Is the leader's job to make people happy? Garrett Delph looks at happiness the way I look at empathy - as an intentional business strategy that can be operationalized and scaled.
Today, we talk about the causes of unhappiness in a business culture, why increasing happiness and decreasing stress are good for the bottom line, how clarity plays a huge role in engaging your people, and what it looks like from a process and operations point of view. He shares why culture is operational and that people need a structure that enables them to understand expectations, communicate easily and safely, and collaborate - or they will just leave. We had a great conversation about how empathy is linked to happiness and why it needs to be modeled and discussed from the top. Lastly, Garrett leaves you with two paths to take if you suspect your business could be more effective, so you can take the next right steps to improve results.
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com
Key Takeaways:
- Clarity is a form of empathy at work - when we are clear, we help people avoid anxiety, stress, and confusion, which leads to greater happiness.
- You have to balance the load with your managers - if you don’t know what they are doing or who they are managing, you cannot understand where the workflow bottlenecks are.
- We are all needed for the business to function. And people need direction and instruction to ensure we’re all on the same page.
"As leaders, often we hire great people and we buy the lie ‘hire great people and set them free’ not realizing you can't do that, or you fail the people." — Garrett Delph
The Empathy Edge Episode References:
- Dr. Tracy Brower: The Secret to Happiness at Work
- Brent Lowe and Susan Basterfield: How Innovative Organizations Lead and Scale - No Managers Required
- Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer
From Our Partner:
SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.
Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.
About Garrett Delph, Founder & CEO, Clarity Ops
Garrett Delph stands at the forefront of business transformational solutions for the new generation of leaders. He is the Founder and Chief Clarity Officer of Clarity Ops, LLC. A serial entrepreneur, he has established a track record of founding three successful international businesses that have collectively generated over $50 million in revenue. Garrett's new-generation business solutions are created for leaders who need faster, easier, and more profitable step-by-step ways for scaling businesses.
Connect with Garrett:
Clarity Ops: clarityops.co
LinkedIn: linkedin.com/in/garrettdelph
Connect with Maria:
Get Maria's books on empathy: Red-Slice.com/books
Learn more about Maria's work: Red-Slice.com
Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross
Take the LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
Facebook: Red Slice
Threads: @redslicemaria
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