When Two Brands Compete, It’s Customer Experience that Tips the Scale

Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce and author of “Growth IQ,” discusses the importance of great customer experience in any successful business. Read more: https://mackinstitute.wharton.upenn.edu/2018/customer-experience-tiffani-bova/

---

Hosted on Acast. See acast.com/privacy for more information.