Side Hustle School Ep. 3080 - Q&A: “Should you fight unfair refund requests or just move on?”
Jun 7, 2025
Navigating refund requests can be tricky, especially when they don't follow your policy. Discover strategies for balancing business protection with customer satisfaction. Should you stand your ground or let it go? Find out when it’s smarter to move on. These insights are valuable for anyone running an online business and wanting to maintain good relationships while managing difficult situations.
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Balancing Refund Requests
- Balance protecting your business and good customer relations when handling refund requests.
- Sometimes it's best to enforce policy; other times, just give the refund and move on.
How to Enforce Refund Policies
- Enforce your refund policy professionally by pointing out terms and offering alternatives.
- Propose partial refunds, store credit, or discounts instead of full refunds to keep customers satisfied.
When to Just Give the Refund
- Give refunds and move on if fighting costs more time or harms your brand.
- Use refunds as learning opportunities to clarify policies and protect your business.