In today’s episode, my guest is Vikas Bhambri the SVP, Sales & Customer Experience from Kustomer. They are a top-rated Customer Relationship Management (CRM) platform that helps Shopify brands to deliver modern omnichannel customer service that creates customers for life.
Kustomer is a Shopify Plus Certified App Partner and powers many notable brands in the Shopify ecosystem like Thirdlove, Bulletproof Coffee, Untuckit, Outdoor Voices, and more.
This is a timely conversation with the holiday shopping season just around the corner.
WHAT YOU WILL LEARN TODAY
The new expectations of personalized customer support.
Why ticketing systems are outdated for the modern consumer.
Advancements in Kustomer's AI interpret a customer's intent to resolve or route requests faster.
Why consumers are contacting customer service throughout the buyer journey: before, during and after the transaction.
LINKS AND RESOURCES MENTIONED
Kustomer
Kustomer Shopify App
Kustomer Now. What’s NOW and What’s NEXT in CX - November 10, 2021 [Virtual Event]
ThirdLove Case Study
Bulletproof Case Study
This episode is brought to you by Attentive, the most comprehensive text message marketing solution for modern Shopify brands.
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