In this episode, we delve into the key aspects of motor insurance total loss claims.

Blandine Arzur-Kean, Managing Director, Grant Thornton is joined by colleague Philip Tregurtha, Director, Grant Thornton and Kate Pender, CEO, Fair4All Finance, to discuss:

• best practices for vehicle valuation and settlement processes
• fair and standardised processes for settling claims
• supporting vulnerable customers
• building trust with policy holders
• valuation challenges and claim frequencies associated with electric vehicles.