As my guest this week will tell you: to avoid a difficult conversation, is to choose the path of least resistance. But when leaders choose the easy way out? Nothing good ever comes from it; only rising frustrations, anxieties, and eventually, resignations.

Luckily for us, Paul Falcone has had every difficult conversation in the book - and he’s written 17 of them! A three-decade career in HR, a stint as a Universal Studios tour guide grappling with grumpy guests, and now a workplace leadership consultant, Paul has learnt to master workplace friction with grace, empathy and a helping of storytelling. The secret? Facilitation, of course!

Find out how to become a more vulnerable, self-aware manager, why we must reframe resistance, and the art of leading with an iron fist and a velvet glove.

Find out about:

• How to approach confrontation with empathy, encouragement and motivation
• Why mindset, skillset and self-care are vital for effective leadership
• How to handle difficult managers through considered, non-violent communication
• The importance of building your front-line leadership muscle
• The ROI of raising your team’s awareness

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Links:

Watch the video recording of this episode on YouTube.

Connect to Paul Falcone:

LinkedIn 

Website

Amazon Author Page

HarperCollins Leadership Author Page

YouTube Channel

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