How To Optimize Peak Season Customer Service Through Human Touch & Automation | #222 Jordan Brown

In this podcast episode, we discuss how you can optimize your customer services during peak seasons through a combination of human touch and automation. Our featured guest on the show is Jordan Brown, Founder of Omnie Integrated Services Inc. at omniecsr.com.

On the Show Today, You’ll Learn:

• Why customer service is vital for ecommerce success in Q4
• What challenges merchants do face with evolving customer expectations
• How automation can help small and medium enterprises scale in Q4
• Why ChatGPT is capable of streamlining customer support
• What strategies boost sales through personalized customer interactions
• Why personalization is key to generating revenue from customer support
• Tools and strategies that enhance customer experience and loyalty

Links & Resources

Website: https://omniecsr.com/
Shopify App Store: https://apps.shopify.com/omnie-branded-live-support
LinkedIn: https://www.linkedin.com/in/jordangbrown1/

Get access to more free resources by visiting the podcast episode page at
bit.ly/3EgO4n8

Episode Sponsor

For inquiries about becoming a guest or sponsoring the podcast, email claus@clauslauter.com.

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