Kerre Woodham: What would it take to get police trust to 80%?

It's been 12 months since Richard Chambers became New Zealand's Police Commissioner. And by crikey, he's had a busy old time of it, a little bit of a poisoned chalice. There's been the clean out of the police hierarchy following the McSkimming scandal – or really, scandals. And two months after his appointment, police officer Lynn Fleming was killed in the line of duty in Nelson on New Year's Day. 

Back in March of this year, the latest Ministry of Justice Crime and Victim Survey found 69% of people had trust and confidence in police, up slightly on the year before. That was 67% probably after the Coster years, and then the police involved in the occupation of Parliament, and there was a little bit of argy-bargy going on between some members of the public and police. And then people felt that violent crime was getting out of control and the police weren't doing anything and providing escorts for gangs rather than arresting them. So, I can understand how trust might have slipped a little. 

He said the measure had slipped to its lowest ever in recent years, and although trust in police had improved slightly in the past 12 months, he conceded it could take a hit after the McSkimming scandal and other controversies. I'd say almost certainly. But the Commissioner has set some targets, and as he told Mike Hosking this morning, he's certain the police will achieve them. 

RC: We've been at 80% before, some years ago, but sitting at the moment around about 70%. So, we have seen a slight increase over the last 12 months, which is great. I know that we can do it. Trust and confidence matter and 80% is aspirational, but I'm determined to get there. 

MH: As regards confidence post this whole shambles of McSkimming and Co., if I suggested to you that most New Zealanders think no differently of the police because of this specific set of circumstances, would you agree broadly or not? 

RC: Absolutely agree with you, Mike. That's the feedback that I'm getting from across communities in New Zealand, that they appreciate this comes down to a group of former leaders of New Zealand Police, not the 15,000 outstanding men and women who do a great job day and night, they understand that. 

Yeah, and I think we do, don't we? We're still going to call the police when we've got somebody coming in the window, when a member of the family goes missing, in any of the myriad everyday tragedies that take place on a daily basis. The police are the first port of call, even if you are somebody like Tamatha Paul who doesn't instinctively and intuitively trust the police. They're who you go to when you're in trouble. They're the ones you ask to put their lives on the line to save yours or members of your family. 

I can appreciate that victims of sexual crime might think twice before going through a gruelling investigation in light of, you know, the police hierarchy seeming to believe their colleague over a woman complainant. But they shouldn't, because remember it was a police officer, a rank-and-file working police officer, I mean high ranking, but nonetheless she was on the front line, who highlighted the appalling treatment of the woman at the centre of the McSkimming cover up. Detective Inspector Nicola Reeves was the one who stood up to her bosses and told the IPCA. 

In her words, "I personally think it should be very simple in every police officer's world. It doesn't matter who the hell you are. We speak to the person, we take a complaint, and we investigate it. It's all very simple." 

Yeah. I mean, she got the brief. She understands her job. And as far as I'm concerned, I absolutely trust the police. I trust them to do their job well and professionally. And the cover up at Police HQ, I don't think has anything to do with the police who are going to work every single day, working for us. 

Richard Chambers has set four new targets. They'll be introduced early next year, and that is that 80% of New Zealanders have trust and confidence in police, 80% of New Zealanders being satisfied with service from officers, a 15% reduction in public violence, which is ambitious, and a 15% increase in retail crime resolutions, which would be gratifying for retailers. 

When it comes to having trust and confidence in police, it'd be interesting to see how the survey is worded. I was talking to someone recently who as part of a long-standing study that fills out their thoughts and opinions on different matters. And he said the way the questions were worded almost invites you not to have trust in the police, not to have trust in the justice system. It's all in the wording, as we well know. So I'd be interested to see the wording of this particular survey. 

What does satisfaction with service from officers mean? In recent times, I had the car appropriated from an underground locked garage. The police couldn't have been more helpful. Admittedly, the car was used by a 501er to commit an aggravated robbery, so, you know, the car got into bad company, so therefore it was found more quickly perhaps than if it had just been taken by a joy rider. But professional, they were helpful, they had a completely holistic understanding of crime, of the importance of the victims, of not me particularly, but the those at the wrong end of a firearm in the aggravated robbery. 

I was really, really impressed. 

What does satisfaction with service from officers look like to you? Have you received it recently? I would be very, very interested to hear your thoughts. What will it take to get 80% of New Zealanders having trust and confidence in police, 80% of New Zealanders being satisfied with service? What do the police need to do? I would argue the police on the beat, the police out there investigating don't need to do much. They're doing their job and doing it well. It's the bosses that need a long hard look in the mirror. 

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