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A misbooked flight, a lost day in Beijing, and a spark that reshaped how millions discover what to do when they land. In this Captains of Industry episode, we sit down with Tao Tao, Co-Founder and COO of GetYourGuide, to unpack what it really takes to build a global marketplace for experiences—from cold-calling suppliers before the website even existed to mastering SEO when organic growth still compounded, and designing a company around work, not titles or ego.

Tao explains why execution - not a single “big idea” - wins in travel. We explore how GetYourGuide scaled city by city, managed operator tensions with radical clarity, and made UX choices - like 24-hour cancellation - that boost conversion without breaking trust. He shares lessons on timing, luck, and how culture - anchored in curiosity, high standards, and follow-through - turns principles into performance.

Looking ahead, Asia is roaring back, with Japan leading both demand and creative supply. Learning-led experiences - from cooking classes to knife-making workshops are surging as travelers seek skill and story over stuff. As GetYourGuide expands into multi-day trips, shows, and events, Tao envisions owning more of the traveler’s journey from “What should we do tonight?” to “How do we make this trip unforgettable?” He even welcomes Airbnb’s return to experiences, noting that a rising tide of awareness lifts every boat.

If you care about the future of travel, marketplaces, or simply making great things easier to find, this conversation delivers sharp insights and practical takeaways. For more information on GetYourGuide, please visit getyourguide.com.

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🔥 Special Thanks to our Season 6 Title Sponsors for their Support: Holafly, Propellic, PayCompass, Kaptio, Civitatis and WeRoad

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