Keys To The Shop : Equipping Coffee Shop Leaders 427 : Encore Episode: What you MUST Know About Employee Culture w/ Stan Slap
While culture is a needed focus, today it has become the hottest buzz word that can mean almost anything. What is most useful these days as we rightly focus on culture is a lens through which to view it that brings clarity and helps guide us to take action in ways that serve our staff and ultimately the business.
Way back in the KTTS archives we had an interview with Stan Slap, author of one of my most recommended books, "Under the Hood : Fire up and Fine-tune your Employee Culture"
This book and Stan's perspectives are critical to understanding where we stand and how to work together to achieve great things.
Stan is the founder and CEO of SLAP company and has spent the last 3 decades specializing in achieving fierce support from manager, employee and customer cultures. They believe within each of these groups there is one problem that has the biggest impact on the enterprise and one solution that is most valuable, coveted and elusive. The SLAP company has cracked the code on these problems and their solutions are highest rated in many of the world's highest rated companies. They are currently working in 44 countries countries and ahave achieved amazing results in employee culture at companies like Oracle, CNN, Timewarner, Google, Starbucks, eBay, Viacom, and Microsoft among many others.
In this episode you will learn about:
- 4 of the "7 Deadly Sins of Cultural Engagement"
- How culture is formed and what it cares about
- Best practices for engaging and guiding a culture
- How do we fail our employees?
- Secrets to scaling culture
- How to create "cultural legends"
- Why you cannot coax a culture into giving you what you want
- Tactics for true communication
- How do customers factor into your employee culture?
Links:
Key Holder Coaching Group is launching in September!
π Key Holder Coaching Groups will be hosted by myself and consist of a curated group of 5 coffee shop owners. β βπ We will meet together 2x per month for 2 hours over a 6 month period. β βπ This structured group will allow each member to have multiple hot seat opportunities to present specific issues to the group and gain insight, feedback and direction to help them develop themselves, their people, and their business. β βπ In addition we will be consistently updated on each others progress and have opportunity to speak into each others lives. β βπ Key Holder Coaching members will have access to each other via the Signal app as well. β βI am very excited to begin what I believe will be the first of many groups!
CLICK HERE to fill out the application to join the group
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