The Customer Experience Podcast 141. Understanding the Intersection of CX, UX, and UI w/ Joey Kilrain
Jun 8, 2021
49:32
Not all elevators are created equal. Some have the emergency button placed too high for a child or a person using a wheelchair to reach. The design is not centered on what a human needs.
Same applies to visual design.
In this episode, I interview Joey Kilrain, Founder/CCO Experience Design at DED, about the intersection between the importance of visual design on CX, UX, and UI.
Joey and I talked about:
- The complicated Venn diagram of CX, UX, and UI
- How Human-Centered Design serves customers
- Tips for having a constructive conversation about design
- Brand guidelines vs. design systems
- What Joey has learned from teaching design
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.
Same applies to visual design.
In this episode, I interview Joey Kilrain, Founder/CCO Experience Design at DED, about the intersection between the importance of visual design on CX, UX, and UI.
Joey and I talked about:
- The complicated Venn diagram of CX, UX, and UI
- How Human-Centered Design serves customers
- Tips for having a constructive conversation about design
- Brand guidelines vs. design systems
- What Joey has learned from teaching design
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.