This week's episode features a "from the vault" discussion with Dan Gingiss.
Dan’s an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. He’s had a 20-year professional career where he’s held leadership positions at McDonald’s, Discover and Humana. He also hosts the Experience This! Show podcast and The Experience Maker Show.
And Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share.
In The Experience Maker, Dan teaches us how to focus on and create a customer experience that will actually retain customers so we can focus more on them than having to spend time, money and resources on constantly trying to gain new customers.
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