The New Stack Podcast ServiceNow Says Windsurf Gave Its Engineers a 10% Productivity Boost
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Sep 12, 2025 Pat Casey, CTO and co-founder of ServiceNow, shares insights on running 90% of their workloads, including AI, on physical servers. He discusses the benefits of their in-house GPU hubs for low-latency operations and how their new AI coding assistant, Windsurf, has boosted productivity by 10%. Casey raises concerns about the future of junior developers as AI tools take on traditional tasks, though he remains optimistic about AI's transformative potential despite challenges ahead.
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How ServiceNow Started
- Pat Casey recounts meeting Fred and joining ServiceNow after seeing a simple, browser‑based platform demo in 2004.
- He says the platform empowered non-experts to build business apps and drove early customer excitement and growth.
CTO Returning To The Keyboard
- Pat describes writing cache manager code recently because it was small, performance‑critical, and meaningful to the product.
- He framed that hands‑on coding still gives him technical satisfaction within his CTO role.
Fast Iteration Drives Developer Reward
- AI tooling gives developers a faster path from concept to first iteration and speeds feedback cycles.
- That rapid iteration produces a strong dopamine hit and accelerates product discovery.