Leveraging process automation to meet today's surge in citizen demands

Federal agencies are finding more ways to adopt robotic process automation (RPA) tools to meet the needs of citizens and to help their employees use their time more productively. Agency leaders from Customs and Border Protection and Department of Labor discuss how they are offloading mundane business tasks so federal workers can focus on more valuable work. “Most adoption of RPA starts in back-office applications. It starts out in finance, HR and IT services" and reduces the instances of human error or fraud that drive up costs, adds UiPath executive Christopher Townsend to the conversation. Hear the discussion on the benefits RPA brings in offloading workloads to shift staff to higher-value work. Guests: Louis S. Charlier, deputy CIO for the U.S. Department of Labor, Sunil Madhugiri, CTO for the U.S. Customs and Border Protection, Christopher Townsend, vice president of federal sales, UiPath Host: Host: Wyatt Kash, SVP, Content Strategy, Scoop News Group Look for more coverage of “IT Modernization in Government” on www.fedscoop.com/listen