S9: E7 Does the organisational ’OS’ need to evolve in order to cope with the ’new normal’?
Apr 17, 2023
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Brett Knowles, an organizational performance expert, dives into the pressing need for businesses to evolve their operating models in today's fast-paced world. He discusses how traditional bureaucratic structures are failing us and explains the benefits of adaptable strategies. The conversation covers the impact of remote work and AI on organizational dynamics, the power of OKRs in aligning teams, and the importance of autonomy and continuous goal-setting. With insights on fostering communication and agility, Brett provides a roadmap for thriving in the 'new normal'.
Organizations must evolve their operating systems to prioritize flexibility and autonomy, moving away from traditional bureaucratic frameworks to empower individuals.
The integration of OKRs and a focus on intrinsic employee motivation are essential for fostering engagement and adapting to rapid changes in the business landscape.
Deep dives
The Need for a Modern Operating Model
Traditional leadership and management systems, developed decades ago, are increasingly inadequate for the complexities and rapid changes of today's business environment. Historically, these systems were appropriate for complicated processes such as car manufacturing, where predictable and repeatable actions were key. However, the modern landscape demands flexibility and autonomy, as exemplified by complex scenarios that require diverse solutions rather than rigid procedures. The shift towards a modern operating model aims to replace bureaucratic frameworks with adaptable guardrails that empower individuals to determine how best to achieve objectives.
The Role of OKRs in Organizational Alignment
Objectives and Key Results (OKRs) are praised for their ability to define clear objectives without dictating the exact methods to achieve them, promoting flexibility in problem-solving. By focusing on guardrails rather than detailed procedures, OKRs allow teams to leverage their individual experiences and skills in pursuit of common goals. This approach fosters an environment where employees feel empowered to find their own solutions while remaining aligned with organizational values. Ultimately, the effective use of OKRs enhances organizational performance by encouraging initiative and creativity.
Agility and Transparency as Indicators of Progress
A modern operating model necessitates that organizations embrace agility and transparency to remain competitive. The cadence of business transactions and departmental synchronization can highlight potential issues, such as fragmented communication or differing timelines that prevent effective collaboration. Organizations benefit from integrating diverse perspectives and ensuring all stakeholders are aware of progress and challenges. This comprehensive view is critical for adapting strategies in real-time and responding to shifts in the marketplace, thereby promoting a culture of continuous improvement.
Intrinsically Motivated Workforces and Future Trends
Employee motivation has evolved, with a greater emphasis on intrinsic rewards like purpose, learning, and autonomy over extrinsic factors such as salary. Research has shown that most job changes stem from employees' dissatisfaction with their connection to an organization's purpose or lack of learning opportunities. By creating environments that prioritize these intrinsic factors alongside effective management systems like OKRs, businesses can enhance employee engagement and retention. As organizations look to the future, integrating innovative technologies like AI can further refine strategy development and operational excellence.
Welcome back to Giant Talk, the world’s first OKR podcast. Join us for the first of a series of special episodes in conversation with long-standing organisational performance expert, Brett Knowles.
Throughout these we will be looking at some of the emerging challenges facing organisations today as we all try to adapt to the new normal of rapidly accelerating change and ever increasing volatility.
In this first episode, we look at how the organisational "OS" needs to evolve to adapt to these new challenges. Yes, OKRs are part of the picture, but there's more to it than that...
Enjoy the episode!
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