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CX Today's Charlie Mitchell hosts Nick Delis, Senior Vice President of International and Strategic Sales at Five9.
We consider how contact centers can handle influxes of traffic.
In doing so, we discuss:
- The challenges for customer, agents, and the wider business
- How AI can tame those challenges
- Industry-specific considerations for retail and insurance
- Non-AI-driven tools and tactics
For more from the Five9 team, visit their website.
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