Lessons from Taylor Justice, Co-founder and President of Unite Us, on enhancing care coordination with closed loop referrals

This episode is part of Pear VC's series on Medicaid, covering the basics that founders need to know to build innovations that support communities in need.

Today, we're delighted to introduce Taylor Justice, the driving force behind Unite Us, a company that uses advanced technology solutions to coordinate community-focused social care and integrate social drivers of health into the healthcare continuum and regulatory landscape.  

Unite Us developed the first closed-loop referral (CLR) platform that links social care service delivery with detailed outcomes to understand a person’s total health journey. The platform streamlines collaboration among healthcare professionals, community organizations, health plans, and government agencies to provide real-time visibility into the community impact and actionable insights. Through active engagement and accountability, this model increases the efficiency of social care and improves the experience by removing the onus from the patient to navigate eligibility requirements for local services.  

Founded in 2013, Unite Us has grown to more than 600 employees serving communities across the US. The company's investors include ICONIQ, Oak HC/FT, and more who are helping advance the company's mission to connect people to the care they need to improve their lives.

Taylor started his career in the US Army. After serving in the infantry, he transitioned into an Account Executive role at CCS Medical. From there he became a sales engineer for JDSU which offers products and solutions for communications. After that, Taylor started his entrepreneurial journey co-founding the consulting firm, HigherEchelon, which helped organizations meet their performance goals. In 2013, he co-founded Unite Us and serves as President to this day.

Taylor holds a BS in Latin American Studies and Environmental Engineering from West Point Academy and an MBA from Columbia Business School.

In this episode, we explore Taylor’s founding journey and how Unite Us's closed-loop referral process is improving care outcomes. We also discuss what it's like to be at the forefront of using social determinants of health data in Medicaid.