Find My Catalyst Podcast Experience Mindset with Author Tiffani Bova - 334
"We wanted to understand what were the key attributes within the employee that had the greatest impact on customer. Trust was one of them"
- Tiffany Bova
Tiffani Bova is a Growth Evenagilist at Salesforce and a 2x Author. She has over 30 years of experience in the technology industry, specializing in customer and employee experiences. Tiffani has led teams in various settings, from startups to Fortune 500 companies, and understands the importance of nurturing positive experiences for both customers and employees.
She is the author of The Experience Mindset.
In this episode you will learn:
- How to discover the significance of merging employee and customer experiences for mutual growth.
- How to declutter technological processes while enhancing data management.
- Foster a culture of innovation to propel your business beyond the competition.
Episode Resources:
Tiffani on LinkedIn
Tiffani on Twitter
Tiffani on Instagram
What’s Next Podcast
Catch up on our last 3 episodes:
Building a Winning Culture: Lessons from the Frontlines with Dan Bradley
Slap Shots and Sales Strategies with Jacquelyn Nicholson
Breaking Through Goal-Setting Roadblocks
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