Evoke Greatness Podcast Antonia Hock: Global Keynote Speaker, Thought Leader & World Renowned Expert in Customer and Employee Experience
Antonia is a mountain climbing, Bronco driving Maverick who blazes her own trails. She is the former Global Head of the Ritz Carlton Leadership Center who felt drawn to put her own bold, authentic, and unapologetic spin on the wide world of consulting and is now the Founder & CEO for Antonia JA Hock and Associates.
In this episode, she shares:
· How companies who want to capitalize on the decline of customer experience can disrupt in our current environment.
· How the internal customer experience can be disrupted.
· Her advice for someone who may just be beginning their career and why they may need to step into finding and amplifying their voice.
· How she leans into uncomfortability in order to continue growing.
· Why a “Maverick” may not always mesh well within a team.
· Something others value that she doesn’t.
· Ways she pours into and invests in her team to help them maintain a high level of performance.
· Why other well intentioned companies cannot create sustainable results like the Chick-Fil-A’s of the world.
· What one of her most powerful lessons has been.
· What she hopes to leave as her legacy in experiencing a full and robust life.
Make sure to connect with Antonia on LinkedIn and check out her awesome hiking adventures in IG. To learn more about her company visit the website. All links below:
https://www.linkedin.com/in/antonia-hock/
https://www.instagram.com/antoniahock/
https://antoniahock.com/home
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