Kelly talks to Elaine Lin Hering, a former managing partner of Triad Consulting Group and a lecturer at Harvard Law School, specializing in dispute resolution, mediation, and negotiation. Her new book is called “Unlearning Silence: How to Speak Your Mind, Unleash Talent, and Live More Fully.

“Silence is a survival strategy.”

“Getting people to share what they really think is a careful dance.”

“Power is often invisible to those who have it.”

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