[01:10] - What did you do in your first 30, 60, 90 days of joining Monzo given the timing of your joining (May 2020)
[07:42] - How did you navigate the pandemic? What are some lessons learnt?
[11:18] - How did you maintain the morale of the people in these turbulent times?
[15:30] - Is there anything you would do differently if you had to do it again?
[16:23] - How do you balance the need for structure with the need for agility and innovation?
[18:45] - How do you hire for someone with the right balance of agility and structure?
[20:42] - How do you define a path for success at Monzo?
[24:16] - Why expand in the US knowing it is very competitive? Why not other emerging markets?
[26:33] - How do you prioritize the conflicting goals of revenues, profits, market share and wallet share?
[27:57] - Monzo’s framework or OKRs
[30:54] - How can we change impact diversity in fintech sector?

Links:

Monzo

Other:

Favorite Book: The God of Small Things by Arundhati Roy

Productivity App: Strides

How to Integrate Work and Childcare, with Chriselle Lim of Bumo