Steve is Head of Engineering at the UK's second-busiest airport, and responsible for the baggage systems. Almost all the time things work well for the passenger, the airport and the airline.
But sometimes bags with loose straps and the like can gum up the system. And if you leave old barcodes on your case (those little labels) your bag might end up in Bangkok while you are waiting in Barcelona.
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Simon Calder's Independent Travel Podcast