4. How to 10x Your Business Using Customer Success w/ Emmanuelle Skala

On this episode of the Sales Hacker podcast, we talk with Emmanuelle Skala, VP of Customer Success at Toast.
What You’ll Learn:

• How to organize and structure a Customer Success team with a specific focus on Customer Experience
• The transformative moments in customer experience that driver customer delight
• How to use NPS to improve revenue growth and reduce churn
• The benefits of focusing on the post-sale moment
• The importance of investing in Customer Success early in a company’s growth

The GTMnow Podcast
The GTMnow Podcast is a weekly podcast featuring interviews with the top 1% GTM executives, VCs, and founders. Conversations reveal the unshared details behind how they have grown companies, and the go-to-market strategies responsible for shaping that growth.

Visit gtmnow.com for more episodes and other interesting content.